Here at Sister Sister we get asked a huge amount of questions mainly via email everyday, below we have tried to answer a few of the main ones but if you can`t see the answer you require have a look at our customers Q & A’s, drop us an email, use the contact us form or call us on 07872065304 or txt us on 07872065304 either way we’d love to hear from you.

Can we make changes to the wedding flowers?

Yes we can we can mix and match any of the artificial wedding bouquets and arrangements that are on the website and add extra items such as diamantes, crystals, pearls and change any of the ribbon colours for you. Please contact for any changes you wish to make once you have placed your order.

How will you packge my order for posting? No need to worry about your flowers getting damaged we package all orders in strong boxes and pack them with bubblerwap to ensure that they arrive in perfect condition.  If you leave the flowers in the box, they should be safe in the hold of an aircraft if you decide to get married abroad.  Check with your airline as to what facilities are available

 

How long do they take to make? We hand make each order, which can take some time. Samples from our sample page can be delivered quickly if we have the flowers in stock. We will dispatch all other orders in 3-4 weeks.  We can undertake emergency orders, but you must get in touch first. We can also take deposits for advance bookings please contact for more information.

 

How much is the postal cost?

Each of our items have postage prices on the online shop. For large packges we use Parcel Force uk express 48 hour service this is charged at £12.50. Smallr items can be sent via Royal Mail.

How do I pay for my order is it secure?
We use PayPal Pro to take payments.  All your sensitive card details are entered directly onto the PayPal website therefore we will not have any access to your card details whatsover.  On-line shop orders are paid for during the checkout process.  Note that you do not need a PayPal account to pay.

Where are you located?

We are based in Northwich Cheshire but do post all our packages using a courier service we can post as far as Europe.


 

Will my flowers be ok stored away?
Yes absolutely we wrap & box your flowers so no need to worry about them getting ruined we highly recommended to not store in a hot room such as a boiler cupboard or in direct sunlight.

 


 

How long in advance should I place an order? We recommend securing your order with a 25% deposit. We can fulfill your order in as little as 6-8 weeks depending on availability

 

 


 

Welcome to all our new followers here are some of our most frequently asked questions that you may find useful;* Are...

Posted by Sister Sister Bouquets on Sunday, 6 December 2015
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